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PetPat is operating as usual during the NSW Covid-19 lockdown restrictions. Stay safe NSW!

Shipping & Returns

SHIPPING

Thank you for visiting and shopping at PetPat Australia. All orders are shipped from our warehouse in Penshurst, New South Wales, Australia. We do not offer international shipping at this stage.

Following are the terms and conditions that constitute our Shipping Policy.

Shipping rates & delivery estimates

Standard orders are shipped with Australia Post. Free Australia Post shipping applies to the 'Buy 2 Get 1 Free' offer when 3 items are added to the cart.

Shipment method

Estimated delivery time

Shipping Fees

Special*

3 to 7 business days

 FREE

Australia Post

3 to 5 business days

 $3.00

Express Post

1 to 3 business days*

 $9.00

*Free Australia Post shipping applies to the 'Buy 2 Get 1 Free' offer when 3 items are added to the cart.

Shipment processing time

All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays. Cut off time is 11:30am AEST Sydney time.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Please note: 

  • Orders submitted from Friday afternoon to Sunday evening will not be processed until the next working day.
  • Delivery times may be longer than normal for orders placed during popular promotions and around seasonal events and public holidays such as Easter and Christmas. Please allow extra time for delivery during these peak periods.
  • Delivery may take a little longer to regional areas.
  • Delivery times do not include day of dispatch

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

RETURNS

PetPat Australia maintains a 90-95% Five-Star rating. Whilst the % is high, there are very rare instances the dogs obliterate the toy. If that is the case, we do not offer replacements or refunds, but welcome you to leave us feedback privately or publicly through Trustpilot. Please include your dog's age and breed in your communication to help us at PetPat improve and increase knowledge for our community.

Quote: "No safe dog toy is completely indestructible. Dogs’ teeth and jaws are beautifully designed to destruct. They’re made that way for a reason. Before the invention of conveniently bite-sized kibbles, dogs’ wild ancestors needed those sharp teeth and strong jaws to survive. And while today’s dogs are given regular meals, the drive to chew that kept jaws and teeth strong and sharp for wild dogs’ survival still lives in the minds of our domesticated friends."

Change of mind returns; item must be returned within 7 days after the buyer receives it. The buyer is responsible for return postage costs. You must return items in their original packaging and in the same condition as when you received them. If you don't follow our item condition policy for returns, you may not receive a full refund.

If there are any other concerns, please email info@petpat.com.au.